Complaints
Here at Tower Utility we have always taken complaints seriously; and will always try and offer a resolution. We know sometimes things may go wrong, but we have a dedicated team here that want to hear about it and help put things right!
If you do have an issue or complaint please start off by calling the office on 0207 0930037 and speak to the first available adviser. They will document your issue/complaint which will be investigated by our complaints team who will ensure an outcome.
If you would like to email us on: complaint@towerutility.co.uk, within the email please provide your name, and full business details; including your telephone number, email address and a detailed account of your concerns and the outcomeyou are hoping to achieve.
We do our best to issue a complaint resolution with 10 days of it being looked into however, in certain cases this may take longer.